Refund policy
We hope you adore your new finds! If you’re not completely happy with your purchase, here’s how you can send it back to us:
30-Day Return Window
You have 30 days from receiving your item to initiate a return.
Eligibility for Returns
To qualify for a return, your item should be:
- In the same condition you received it: unworn or unused, with tags, and in its original packaging.
- Accompanied by the receipt or proof of purchase.
Approved Returns
Once we accept your return, we’ll send you a return shipping label and instructions on how and where to send your package. Please note, items sent back to us without a prior return request will not be accepted.
Damages and Issues
Inspect your order upon receipt. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can assess the issue and make it right.
Exceptions / Non-returnable Items
Certain items cannot be returned, such as:
- Perishable goods (food, flowers, plants)
- Custom products (special orders or personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
To exchange an item, return the item you have and make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If you are in the European Union, you have 14 days to cancel or return your order for any reason, without justification. Items must meet the conditions above.
Refunds
We will notify you once we’ve received and inspected your return. If the refund is approved, you’ll automatically be refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at horrorchills@gmail.com